Privacy Policy
Last updated: July 2026
This is a courtesy translation provided for convenience. In case of any discrepancy, the Spanish version prevails.
1. Information we collect
We collect information you provide to us directly —such as your name, email address, and contact details— when you leave a review or contact us. We also automatically collect technical and usage information through cookies and similar technologies, such as your IP address, device and browser type, and the pages you visit.
2. How we use your information
We use your information to:
- Provide and improve our services
- Display relevant information about doctors and clinics
- Publish moderated reviews and ratings
- Understand how the platform is used (analytics)
- Serve advertising, including personalized ads
- Keep the platform secure
3. Cookies and similar technologies
We use cookies and similar technologies for several purposes: (a) essential cookies required for the site to function; (b) analytics cookies, such as Google Analytics, to understand how the platform is used; and (c) third-party advertising cookies, such as Google AdSense, to serve ads. You can configure your browser to reject or delete cookies, although this may affect site functionality. See the next section for more information about advertising cookies.
4. Third-party advertising (Google AdSense)
This site displays ads through Google AdSense. Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to this and other websites. Google's use of advertising cookies enables it and its partners to serve ads to users based on their visit to this site and/or other sites on the Internet. Users may opt out of personalized advertising through Google Ads Settings. They may also opt out of a third-party vendor's use of cookies for personalized advertising by visiting www.aboutads.info.
5. Information sharing
We do not sell your personal information. We may share information with service providers that help us operate the platform —such as hosting and analytics services— and with advertising partners such as Google, which may use cookies as described in the previous section. These third parties are required to handle your information in accordance with applicable law.
6. Security
We implement technical and organizational security measures to protect your personal information against unauthorized access, loss, or alteration.
7. Your rights
Under Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), you have the right to Access, Rectify, Cancel, or Object to (ARCO rights) the processing of your personal data, and to limit its use or disclosure. To exercise these rights, email us at contacto@eldoctor.com.mx.
8. Data controller
The data controller responsible for processing your personal data is the operator of the El Doctor website (eldoctor.com.mx), based in Mexico. For any privacy-related matter, contact us at contacto@eldoctor.com.mx.
9. Changes to this policy
We may update this privacy policy from time to time. We will post any changes on this page and update the 'last updated' date shown at the top.
10. Contact
If you have questions about this privacy policy, you can reach us at contacto@eldoctor.com.mx or through our contact page.